At Nexus Mastering, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our audio mastering services.
1. Information We Collect
We collect only the information necessary to provide our professional audio services. The information we collect includes:
- Personal Information: Your full name and email address when you create an account or contact us
- Audio Files: The audio files you upload to our platform for mixing, mastering, or other audio services
- Client ID: A unique identifier automatically generated when you register to help manage your account
Important: We do not collect any payment information, social security numbers, physical addresses, or phone numbers unless you specifically provide them through direct communication.
2. How We Use Your Information
Your information is used solely for the following purposes:
- To create and manage your client account
- To communicate with you about your projects and service requests
- To process and deliver your audio files
- To provide technical support and respond to your inquiries
- To improve our services and customer experience
3. Data Storage and Retention
Your data is stored securely on our servers with the following practices:
- Audio Files: All uploaded audio files are stored securely on our server infrastructure
- Archiving: Upon project completion, your files are archived on our server for your convenience
- Permanent Access: You can access your archived files at any time through your client dashboard
- Data Security: We implement industry-standard security measures to protect your files and personal information
Your Files Are Safe: Your audio files remain on our secure server indefinitely, allowing you to download them whenever needed. We never delete your completed projects without your explicit request.
4. Data Sharing and Disclosure
We respect your privacy and do not share your information with third parties, except in the following limited circumstances:
- When required by law or legal process
- To protect our rights, property, or safety, or that of our users
- With your explicit consent
We never sell, rent, or trade your personal information or audio files to third parties.
5. Your Rights and Control
You have the following rights regarding your personal information:
- Access: You can access your personal information and files at any time through your client dashboard
- Correction: You can request corrections to your personal information by contacting us
- Deletion: You can request deletion of your account and associated files by contacting us directly
- Download: You can download your audio files at any time from your dashboard
6. Cookies and Tracking
Our website uses essential cookies to:
- Maintain your logged-in session
- Remember your preferences
- Ensure website functionality
We do not use tracking cookies for advertising or analytics purposes.
7. Security Measures
We implement robust security measures to protect your data:
- Secure server infrastructure with regular backups
- Encrypted connections (HTTPS) for all data transmission
- Access controls and authentication requirements
- Regular security audits and updates
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Your Privacy Matters: We are committed to transparency and protecting your personal information. If you have any concerns about how your data is handled, please don't hesitate to reach out to us.
← Back to Home